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FAQS

FAQs

Products

How can I find the products on the website?
You may find the product by searching keyword or by navigating the category of product.
What ingredients do your products contain?
Only the highest quality ingredients are used in innisfree products. Our formulations, while created from nature, are also supported by science – to create a natural effective product. You can find more information on the product description page.
Why can't I purchase some products that are already sold in Korea?
Please kindly understand that while some products are only available in Korea, the product issue schedule can vary according to region due to their own export, custom policy and shipping schedule.
How can I find the products on the website?
You can find the product by searching the keyword or by navigating through the category of product.
If you're unsure on which products suits you best, please check out our inni beauty finder page.

Settings & Security

Will my emails or inquiries always be answered?
We are dedicated to providing you with a service that is efficient and knowledgeable. We will always try to respond as quickly as possible. On average, you can expect a response from us within 24-48 hours during the regular business week.
I cannot access the website due to a temporary error that appears on the screen.
It may be a temporary problem. Try it again after a while. If the problem continues, please contact us.
How can I reset my location/language?
You can reset your location/language through the welcome pop-up window and the menu in the top right corner.

Store

Where can I buy innisfree products?
You can find the store information in store location.

Have questions? The Innisfree Customer Service Team is happy to help! EMAIL US